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Biscuitville Fresh Southern® Celebrates Internal Promotions

Greensboro, N.C. (March 5, 2025) — Biscuitville Fresh Southern® is pleased to announce the promotions of four internal leaders to new positions within the organization.

“We are thrilled to share this news as we celebrate the accomplishments and advancement of our outstanding team members who are taking on greater leadership responsibilities at Biscuitville,” said Kathie Niven, President and CEO of Biscuitville. “Our commitment continues to be finding individuals who embrace our culture while fostering the incredible talent within our organization. It is this exceptional team that allows us to serve the beloved Southern breakfasts our guests cherish.”

Familiar Faces, New Roles

Heather Banner has been promoted to Region Director. In this new role, she will oversee the West Region for Biscuitville. Banner joined Biscuitville in 2019 as an Operator with more than 15 years of experience in the quick-service industry. She previously held the role of Area Director, where she oversaw several Triad-area restaurants. Banner reports to Kim Avery, Vice President of Operations.

Shawn Dolan has been named Director of Procurement for Biscuitville. Dolan joined the organization in 2021 as Purchasing Manager with more than 15 years of experience in culinary operations and purchasing roles with other organizations. In his new leadership role, Dolan is responsible for sourcing, inventory planning and purchasing of raw materials and products as well as managing vendors, RFPs, bids, contracts, inventory, demand forecasting and market analysis. He reports to Larry Williams, Chief Supply Chain Officer.

Keith Hobson has been named Senior Area Director. In this new role, Hobson will support initiatives and act as a peer consultant to other Area Directors, ensuring continued growth and excellence across all Biscuitville locations. Hobson joined Biscuitville in 1983 and has worked in numerous roles of increasing responsibility over his 40+ year career. In his new role, Hobson reports to Kim Avery, Vice President of Operations.

Chris Smith has been named Senior Area Director. Smith joined Biscuitville in 2011 as a Team Member and was quickly promoted to Shift Manager, Assistant Manager and eventually Operator in 2016 before becoming an Area Director in 2019. In his new role as Senior Area Director, he will supplement Biscuitville initiatives outside his home market and serve as a peer consultant to Area Directors. Smith reports to Kim Avery, Vice President of Operations.

About Biscuitville Fresh Southern^®

Headquartered in Greensboro, North Carolina, Biscuitville Fresh Southern^® is a family-owned company serving authentic Southern food made fresh daily from locally sourced ingredients. Known as the Home of the Biscuit Window Since 1966^®, Biscuitville serves scratch-made biscuits baked fresh every 15 minutes. Today, the company sources its ingredients from local and family-owned partners to serve guests classic Southern breakfast. Biscuitville employs over 2,200 people and operates 84 restaurants in North Carolina, South Carolina and Virginia. For the second year in a row, Biscuitville was voted the nation’s Best Fast Food Breakfast in the 2024 USA Today Readers’ Choice 10Best contest. Biscuitville serves guests from 5 a.m. to 2 p.m. daily. For more information about Biscuitville Fresh Southern^®, visit the company’s website at https://biscuitville.com/.